Any shipping costs incurred by the customer are non-refundable. , Inc will not take responsibility for undelivered items or items delivered defective, broken or in any other form other than that of the original shipment. Shipping costs to get the item returned is also the responsibility of the customer.
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When shipping an item for return, the customer takes full responsibility for getting the item(s) to us and thus coordinating insurance of such item(s) with the shipping company.
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Please make sure the return is in its original form.Īll sales on any software, keycode or license keys are final. Warranty label must be on the returned equipment and cannot have signs of being tampered with. Products that are determined to have been damaged by the customer will also be denied for return. *, Inc also reserves the right to refuse any return in which the product is opened or not in its original form, with its original accessories, manuals, instructions, and anything else that came with the original package. To request a return, please complete the Returns Form. We offer limited warranties on all items (learn more in our Warranty Information section). No returns will be accepted for all cards, cords, handsets, voicemail cards/units, hard drives, cabinets, key service units (KSU), wall mounts/kits, batteries, power adapters, and cordless phones. For more details on our warranties, please see Warranty Information.Īll Sales Are Final. Nortel Call Pilot and Nortel Flash voicemail equipment is covered under a one year warranty. Anything returned after 14 days of receiving an item will not be eligible for return or exchange.Įxception: Power supplies are covered by a 30-day warranty, cordless phones are covered by a 90-day warranty, and voicemail cards/units with hard drives are covered by a 30-day warranty. All returns are subject to a 20% restocking fee. Reseller Returns:, Inc offers 14 days for returns and exchanges on most new and refurbished products (see exception below) in its packaging* within 14 days of receipt.
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Please feel free to contact us via phone or email to confirm the return policy on any item you might be interested in before purchasing on our website. Anything returned after 30 days of receiving an item will not be eligible for return or exchange.Ĭovid-19 & Returns: Due to Covid-19, certain manufacturers we carry are no longer accepting returns on their products until further notice and they are only offering replacements if an item is not working. , Inc offers 30 days for returns and exchanges on most new and refurbished products (see exception below) in its packaging* within 30 days of receipt.
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